Last updated: January 1, 2025

This Refund Policy applies to all services provided by Bluecrest Sound, located at 1945 Scottsville Rd, Bowling Green, KY 42104, United States. Due to the custom and creative nature of our work, our refund policy differs from standard retail refund policies. Please read the following carefully before engaging our services.

All services provided by Bluecrest Sound involve substantial creative labor, skilled technical work, and bespoke production tailored specifically to each client's project. For this reason, payments are generally non-refundable once work has commenced. We take on a limited number of projects at any given time, and accepting a project means declining other work — therefore, deposits and completed work payments reflect a real cost to our business.

However, we are committed to client satisfaction and will work in good faith to resolve any concerns about the quality or delivery of our work before a refund request is considered.

Deposits required to initiate a project are non-refundable once production has begun. Production has begun is defined as any of the following:

• Initial compositional or design work has been started
• Recording sessions have been scheduled or commenced
• Research, reference analysis, or sonic direction work has been undertaken
• Any deliverable including drafts, stems, or previews has been shared with the client

A full refund of the deposit may be issued if the client requests cancellation in writing within 48 hours of payment and before any production work has commenced. Refund requests received after 48 hours are subject to review on a case-by-case basis.

Once final deliverables have been transferred to the client and formal or implied approval has been given, all payments are final and non-refundable. Implied approval includes the use of delivered files by the client in any publication, platform, or commercial context.

If a full payment has been made and the client wishes to cancel before final deliverables are transferred, Bluecrest Sound will issue a partial refund equal to the total paid minus the value of all work completed to the date of cancellation. Work completed will be valued at $75 USD per hour of production time, or as a prorated percentage of the total project scope if a fixed-price agreement was in place.

If a client is dissatisfied with a deliverable, the correct first step is to request a revision within the included revision rounds. All projects include a minimum of two revision rounds. Detailed written revision notes are required. Bluecrest Sound is committed to addressing all reasonable revision requests within the agreed scope.

If after completing the included revision rounds the client still believes the deliverable does not meet the agreed-upon scope and quality, they may submit a formal quality dispute in writing to studio@bluecrestsound.com within 7 days of receiving the final deliverable. We will review the dispute against the original project brief and propose a resolution, which may include:

• Additional revision work at no additional charge
• Partial credit toward a future project
• Partial refund of the final payment amount, not including the deposit

Quality disputes submitted more than 7 days after delivery of the final files will not qualify for refund consideration.

In the rare event that Bluecrest Sound must cancel a project due to circumstances on our end — including illness, force majeure, or unforeseen capacity limitations — the client will receive a full refund of any amount paid for work not yet completed. If partial deliverables have been provided, a prorated refund will be issued for the incomplete portion of the project.

Refunds will not be issued solely on the basis of a timeline extension if that extension was caused by client delays, late approval, or late delivery of reference materials. If Bluecrest Sound is responsible for a significant timeline breach beyond what was agreed, the client may request a partial refund of the affected deliverable at our discretion.

If a client has entered into a monthly retainer arrangement with Bluecrest Sound, the retainer fee covers a defined scope of work per billing period. Unused hours or deliverables within a given month do not roll over and are not refundable unless a written rollover agreement has been established prior to billing.

Retainer agreements may be cancelled with 30 days written notice. The final billing cycle will cover all work completed during the notice period.

All refund requests must be submitted in writing to studio@bluecrestsound.com with the subject line: Refund Request followed by your project name. The request must include:

• Your full name and the project name or reference number
• The reason for the refund request in detail
• The amount you believe you are entitled to and the reasoning behind it
• Any supporting documentation or correspondence

We will respond to all refund requests within 5 business days. If a refund is approved, it will be processed within 10 business days via the original payment method. Processing times may vary depending on your bank or payment provider.

The following are not eligible for refund under any circumstances:

• Rush fees or expedited delivery surcharges once production has been prioritized
• Licensing fees paid for third-party elements incorporated into a project at the client's request
• Travel or session costs incurred as part of the project
• Administrative or consultation fees where advice has already been delivered

We strongly encourage clients to contact us directly before initiating a chargeback through their bank or payment provider. Unauthorized chargebacks against legitimate invoices may result in the suspension of service and may be disputed with appropriate documentation of the work delivered. We maintain thorough records of all project communications, deliverables, and approvals.

Bluecrest Sound reserves the right to update or modify this Refund Policy at any time. The version in effect at the time of project initiation will apply to that project. Changes will be posted to our website with a revised effective date.

For any questions, disputes, or refund requests, please reach out to us directly. We are committed to resolving all concerns with fairness and transparency.